We take every report about misuse of our network seriously. Our own team reviews reports and contacts the responsible customer, and where the acceptable use policy requires it, we suspend the service.
How to report
Email [email protected] or use the contact form with the department set to "Abuse report". Please include:
- the IP address or URL concerned;
- the date, time and time zone of the incident;
- evidence such as log excerpts, full email headers or screenshots;
- for copyright complaints, the work concerned and your authority to act for the rights holder.
Reports in a machine-readable format such as ARF or X-ARF are welcome. Reports that do not identify an address or location on our network cannot be processed.
What happens next
You receive a confirmation that we have received your report. We investigate, forward the relevant details to our customer and give them a deadline to resolve the issue. For ongoing attacks, phishing, malware or clearly illegal content we act without waiting for the customer.
For privacy reasons we cannot share details about our customers or the measures we take against them, but you are welcome to report again if the problem continues.
Authorities
Law enforcement and other authorities can reach us at the same address. Please include a reference number and the legal basis of your request.